The task
Keep track of operational requests from locations and contractors, identify responsible staff and retain the history of work across a distributed network.
ONTECH.PRO / CRM and internal operations
CRM for the Energia fuel-station network
Requests, staff responsibilities and operational knowledge in a shared workspace.
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What we built
A request register with statuses and responsibilities, role-based access, a management dashboard, training materials and a searchable knowledge base.
The delivered product
A shared record of work and instructions instead of disconnected conversations. The case demonstrates the implemented workflow; no numerical time-saving or revenue claim is implied.