Send the website address and a short description of the issue. We return an initial assessment within one working day after receiving that information: visible problems, priorities and a proposed next step. Code-level investigation and actual repairs are separately agreed.
Choose time, not unlimited promises
Basic: RUB 2,000 per month for 3 hours, with additional hours at RUB 1,100. Optimal: RUB 5,000 for 8 hours, additional hours at RUB 1,000. Extended: RUB 9,000 for 16 hours, additional hours at RUB 1,000. Checks, updates and changes all use the package hours.
Tasks, reporting and emergencies
Contact us through the website or info@ontech.pro. Tell us immediately if the site is unavailable or orders cannot be placed. Emergency response arrangements are agreed individually before support begins; routine work follows an agreed queue. A manager’s response is not a guaranteed repair deadline.
You approve additional work
We report completed tasks and time used each month. Unused hours do not carry over. We request your approval before extra hours. Domains, hosting, licences and paid services are separate. Large changes, advertising and comprehensive SEO are not included in a small support package.
Before we start
Can you maintain a site built by another team?
Yes. We begin with an assessment, check the technology and access arrangements and agree what can be maintained safely.
What happens when the included hours run out?
We ask whether you want to approve additional time or defer a non-critical task. We do not increase the bill without agreement.