Unexpected redirects, missing pages or a broken form? We start with a free initial diagnosis, establish the likely cause and agree the repair before changing the site.
We inspect public availability, key pages and visible signs of failure. You receive an explanation of the findings and a proposed next step. Detailed examination of files, databases and server logs, as well as repairs themselves, is separately scoped and approved.
A fault is not always an infection
Unknown redirects, suspicious pages and browser warnings call for investigation. A server error or a broken form alone does not prove malware: an update, hosting configuration or a plugin conflict may also be responsible. We establish the cause before choosing the remedy.
What we do after agreement
We remove the detected malicious code or repair the agreed fault, check the affected pages and functions, and explain what changed. A test enquiry or order is sent only with your permission. Remaining risks and work outside the agreed scope are recorded separately.
Price and recovery limits
Cleanup and recovery cost RUB 1,000–3,000. The exact work, price and timing are confirmed after the initial diagnosis. Separate development or ongoing maintenance is not added automatically. We check available backups before changes; deleted data without a usable copy may not be recoverable.
Reduce the risk of a repeat incident
We provide recommendations for updates, access and backups. Removing malware does not automatically remove a search-engine warning: a further review may be required, and its timing is controlled by the search engine. Regular maintenance can be agreed separately.
Before we start
What should I send first?
The website address and a short description of the problem. Do not send passwords, keys or customer data through the form; access arrangements are discussed separately.
Can you recover a site without a backup?
Sometimes, if the necessary files or database content remain available. We cannot promise full recovery before inspection.